I. Scope of Application
1. The following Terms and Conditions apply to hotel accommodation contracts and all other services provided by The Millen Penang, Autograph Collection to the guest.
2. Alternative provisions, including those in the guest’s general terms and conditions shall not be applicable unless expressly recognised in writing by The Millen Penang, Autograph Collection.
II. Accommodation Contract
1. A hotel accommodation contract is established when the guest receives a booking confirmation from The Millen Penang, Autograph Collection. The booking is binding.
2. The contractual partners are The Millen Penang, Autograph Collection and the guest. In the case of a third party booking for the guest, they will both be liable as joint debtors to The Millen Penang, Autograph Collection for all obligations arising from the contract. Every customer is obliged to pass on to the guest all booking information, inclusive of these Terms and Conditions.
III. Prices & Payment
1. The guest is obliged to pay the current prices as listed during time of booking for the room and any other services used.
2. Following the conclusion of a contract, The Millen Penang, Autograph Collection is entitled to alter prices if the guest requests changes pertaining to the number of rooms reserved, length of stay and services required should The Millen Penang, Autograph Collection agree to these changes.
IV. Cancellation
1. The guest can withdraw from the contract at any time. This is regulated by the following, wherein The Millen Penang, Autograph Collection:
- shall have claim to reasonable compensation; and
- can charge the guest a cancellation fee.
V. Liability
The Millen Penang, Autograph Collection:
- will not be held responsible for the guest’s safety in relation to acts of God, acts of negligence, accidents, injuries and death;
- reserves the rights to commence legal actions or proceedings against the guest in regard to damages incurred to the rooms or property during the length of stay;
- is not responsible for any loss or damage of property left in the room during the length of stay; and
- in the event gross negligence or wilful misconduct is proven on the part of The Millen Penang, Autograph Collection, the Hotel shall be liable. This applies to the breach of any essential contractual obligation.
VI. Intellectual Property
1. You may not copy, modify, distribute, reproduce, publish and/or use any part of this website without the prior written consent of The Millen Penang, Autograph Collection.
2. You may not store, modify, reproduce and/or distribute a significant portion of the content, design or layout of this website in any form or media without the prior written consent of The Millen Penang, Autograph Collection.